Frequently Asked Questions
WHAT KIND OF WOOD IS USED FOR THE WATCH?
For The Garwood "35 Black", "Angeleno" and "Great Dane" we use a light American Maple wood, sourced from New York. The Maple is a fast growing tree and a symbol of strength and endurance – much like The Garwood himself.
For The Garwood "Kuta", "Domino" and "Sumo" we use a dark Indonesian Sandalwood sourced from South East Asia. Sandalwood is considered a sacred material in many cultures, and in the early 1900's it was even used as medicine.
For The Garwood "Bukavu" and "Wakati" we use a striped Congolese zebrawood, sourced from The Congo in Africa.
HOW DO I ADJUST THE BAND TO FIT MY WRIST?
It's easy with the metal tool we have included with your watch. First measure the watch around your wrist to see how many links you need to remove. On the link you wish to remove, simply locate where the pin is pushed in the furthest, this is where you want to insert the tool and push the pin out. When you have pushed it all the way you can remove the link. When you have removed all the links simply connect the pin again by inserting the skinny end of the pin and push it all the way in. The watch is now ready for you to wear. Enjoy!
PLEASE BE GENTLE: The watch is made of 100% natural wood and can break if you apply too much pressure. So please be gentle with The Garwood. If you are not comfortable sizing your watch, we hightly recommend you take it to a watch repair shop to be sized.
I HAVE REALLY SLIM WRISTS, WILL THAT LOOK WEIRD?
First, don’t judge yourself so harshly. Your slim wrists are your parent’s fault, not yours. All wrists are different, but one thing they have in common is that they all love The Garwood. The Garwood will actually draw attention away from your slim wrists and hopefully any other abnormalities you may have. The Garwood is a great watch for men and women.
WILL I BE CHARGED SALES TAX?
Yes. Applicable state sales tax will be added to your order. Call your Governor and complain. We hate it too and the stupid math it creates.
HOW DO YOU SHIP MY WATCH TO ME?
When available we use Alicorns (winged Unicorns – Google it), if they are not available we ship domestic orders via United States Postal Service and international orders via DHL. US shipping is free, but there is an additional charge for international shipping depending on where in the world it's going. Within the US there is a 5-7 day shipping time, with international shipments delivery time varies by destination but usually arrives within 8-12 days. Regardless of where you are in the world The Garwood is always worth waiting for. Please note that extra fees and customs charges can occur in your local country. The Garwood does not cover these charges.
DO YOU SHIP TO MY PO BOX?
What’s a PO Box?? Yes, of course we do, that's easy.
WHAT IF I WANT TO RETURN MY WATCH?
If you want to return The Garwood you should first properly assess this decision as well as a few other life choices we’re sure. We genuinely want you to be happy and wear your Garwood proudly! If you decide you don't like your watch or cannot handle the awesomeness it creates (lame), simply send us an email and we’ll provide you with return instructions. Be sure to make up your mind within 7 days to get a full refund.
IS THERE A WARRANTY ON MY WATCH?
Yes, we offer a 12 month limited warranty on manufacturer defects.
IS MY WATCH WATERPROOF?
No, your watch is NOT waterproof, but it can handle a little splash or rain, so don't worry about that. Just don't take it swimming, in the shower, into the bathtub or into a large vat of soup. That would be a bad idea. The Garwood is NOT dishwasher safe. Yep, someone actually asked us that.
HOW CAN I REPLACE THE BATTERY?
You can have your local jeweler/watch guy replace the battery or just buy The Garwood again. It’s so much easier.
IS THE GARWOOD REALLY THIS COOL?
Yes, it will change your life. Women will adore you, dogs will not bark in your presence, money will fall from the sky, and you will be able to cure the common cold with simply a stern look. You are welcome.
Please note that The Garwood is from 100% natural wood. Few people may have an allergic reaction to wood, so we recommend that you monitor your skin to make sure you don't have any abnormal reaction. In the remote possibility that you begin to experience any discomfort on your wrist, please stop wearing the watch immediately and consult your doctor. The Garwood disclaims all responsibility for any resulting damages, injuries or expenses related to causes created by wearing The Garwood watch.
DIDN'T FIND THE ANSWER YOU WERE LOOKING FOR?
Please send us and email using the form below, and we will be happy to answer any questions you may have.